Faqs – Frequently Asked Questions

Frequently Asked Questions about Cancun Transportation.

Frequently Asked Questions Cancun Transportation

Why reserve with Cancun Transportations?

We provide private Cancun Airport Transportation to any Hotel in Cancun and the Riviera Maya at the best price, we have been recommended on Travel sites like TripAdvisor (Check: “Cancun Airport Transportation” on TripAdvisor) and local authorities (Check: Cancun Travel).. We are licensed and have complete insurance liabilities with our clients.
Is the transportation private or shared?

Cancun Transportations provides private transportation in Vans. An we also provide private transportations in Luxury Vehicles if the clients requests it.
Prices are per person or per vehicle?

Prices stated on Cancun Transportations website are per vehicle not per person. Our Transportation can take up to 10 people in the van, so this is really good for groups, and it’s still really good for individuals since we compete with really good prices.
How many people does a van holds with Cancun Transportations?

Each van at Cancun Airport Transportation holds up to 10 people. Vans may take up to 10 people with prior notification from the guest. At the moment of reserving the correct number of people must be mentioned.
How do I find Cancun Airport Transportation at the Cancun Airport?

You need to go all the way out of the airport, and after going out of the gates right after the baggage claim area, you will see people holding boards with names, you must look for your name or last name, you can go towards the Margarita Ville that’s outside the gates of the airport, that way it will be easier to see our Cancun Transportations Staff.
What kind of vehicles do they use?

Cancun Transportations uses New Vehicles from Toyota, the Toyota Hiace van. Cancun Transportation also uses other types of vehicle similar to this van, like the VW Transporter and other. In the case of a large group of more than 10 and up to 16 people, we use Mercedes Sprinters.
Do Cancun Transportations have insurance?

We have insurance for all our passengers for complete liability while on our service. Cancun Transportation will make sure everything goes smooth, but for the sake of our passengers and by law we have insurance.
Do you provide with baby seats on your Airport Transportation or Tours?

We can provide with baby seats with prior notice of our guests. Client must know that this is upon availability. We will always try to fulfill our requests (so far not a problem with this) but this is upon availability.
How long in advance do I need to make the reservation?

You can make the reservation any time in advance, but reservations with Cancun Transportations must be made at least 3 days in advance. We can make last minute reservations if there is availability and these must be done thru the chat on the website or by phone. Now at Cancun Transportations are accepting one day in advance reservations, as long as everything is paid upfront, but is always better to reserve prior to 3 days or more to get better offers.

Is the Cancun Airport an International Airport?

Yes, Cancun is an International Airport, ir receives international and domestic flights. Cancun Airport is actually the second largest airport in Mexico by domestic flights and the First largest airport in Mexico by International Flights.

Where is Cancun located?

Cancun is located in the northeast side of the Yucatan Peninsula. Is a great location to visit places like the Riviera Maya and the whole Yucatan Peninsula.

Is there an exit tax fee at the Cancun Airport?

Yes, the Cancun Airport has an exit tax fee but this is commonly added in the ticket of your flight. Please make sure to check with your airline to see if this is included. Depending on the exchange rate the tax fee is about $50 USD.

How far are the Hotels from the Cancun Airport?

The Hotels located in Cancun Hotel Zone and Cancun Downtown are about 20 to 30 minutes from the Cancun Airport.

The Hotels located in Playa Mujeres would be about the same distances, so about 30 minutes from the Cancun Airport.

The Hotels located in Puerto Morelos are a little further away but since it is a highway it’s the same time, about 20 to 30 minutes from the Cancun Airport.

The Hotels located in Playa del Carmen, it will depend on where exactly they are located but it will take from 50 to 60 minutes from the airport.

The Hotels located in Tulum are about 1:30 Hours from the Cancun Airport.

What is the best way to get to my Hotel from the Cancun Airport?

Isn’t that why you are here?… Just kidding… There are several ways for Cancun Transportation from the Airport:

  • The best one of course is ours, Cancun Airport Transportation private to your Hotel.
  • Then there are taxis, which is not a great idea since they are more expensive than booking ahead of time.
  • ADO Bus shuttle. This is a good idea if you don’t have a problem with waiting.

Are there taxis outside the Airport?

This is a tricky question. Yes and No. Regular taxis are not allowed inside the airport (those from the City), if you want to take one of these taxis, you need to go out of the airport, and by this I mean really outside the Cancun Airport, to the main highway which is about 2 kilometers from the main Cancun Airport building.

The other “taxis” at the airport, are actually private transportation companies allowed by the airport to have a desk there but prices will be really hi.

Which Airlines fly into Cancun Airport?

All the major airlines from the United States and Canada fly into Cancun Airport, either with direct flights or connections. Also all the major airlines from Europe and South America fly into Cancun as well.

How can I contact Cancun Airport’s Lost & Found?

The main number for the Lost & Found at Cancun Airport is (998) 848 7200, for terminal 3 at the Cancun Airport dial extension 1282, for terminal 1 at the Cancun Airport dial  extension 1251.

How many Terminals are there at the Cancun Airport?

There are 3 terminals at the Cancun Airport as far as May 2016. There is terminal 1 for domestic flights, terminal 2 for domestic and international flights, and terminal 3 for International flights. Terminal 4 is being built now and should all be ready in a couple of years.

How can I get from One terminal to another one at the Cancun Airport?

There is a FREE Shuttle service from one terminal to another at the Cancun Airport, there is a sign or any Airport Agent can help you find it. These are running every 10 to 15 minutes.

Is the Cancun Airport open 24 Hrs?

Yes the Cancun Airport is open 24 Hrs 7 days a week, not closed for any holidays. Just be aware that some shops at the Cancun Airport might be closed at night.

Are there ATM’s at the Cancun Airport?

Yes, there are ATM’s available at the Cancun Airport in each terminal, there are also Money Exchange Houses, remember that the exchange is always changing.

How much time in advance should I show up at the Cancun Airport before departure time for my flight?

The Cancun Airport States that you have to Show up 3 hours prior. We and lots of people say that 2 Hours is ok, but this will always depend on the season of the year, the amount of luggage you have and the number of people in your party.

Do I need a VISA to go to CancĂșn?

The Government of Mexico requires that all travelers present a valid passport to enter Mexico. Driver’s licenses, voter registration cards, affidavits and similar documents are not accepted.
In Mexico VISA policy allows citizens of these countries to travel to Mexico without a visa: Andorra, Argentina. Australia, Austria, Belgium, Canada, Czech Republic, Chile, Cyprus, South Korea, Costa Rica, Denmark, Slovenia, Slovakia, Spain, USA, Estonia, Finland, France, Greece, Hong Kong, Hungary, Ireland, Iceland, Israel, United Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Norway, New Zealand, Netherlands, Poland, Portugal, San Marino, Singapore, Sweden, Switzerland, Uruguay, Venezuela.

Do I need special Vaccinations to enter Mexico?

For visitors coming directly from the United States or Canada, does not require any certification of vaccination. If you are traveling from a country that is possibly infected with yellow fever vaccination certificate is required when applying for a visa at the Mexican consulate ask if you need the license.

That’s all for now folks. See you in the next post.

Does the service includes beers?

Beverages, snacks, or any extra service requested have an extra charge. Our staff will be happy to provide you a quotation about the ammenities you would like to receive via email to the following address: info@cancuntransportations.com

Are the baby carseats available with the service?

We can provide baby carseats with a previous request from our customers since these are under availability. The carseats we provide have a standard size, adjustable for children of ages between 1 to 3 years old.

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